Refund Policy (USA Orders)

By placing an order with Funny Cult Official, you agree to the terms outlined in this Refund Policy.

1. Return Policy

  • You have 14 days from the date of delivery to request a return.
  • To be eligible for a return, your item must be:
    • In the same condition that you received it
    • Unworn or unused
    • With all original tags attached
    • In its original packaging
  • Please note: All MANUFACTURER DIRECT items are FINAL sale and are not eligible for returns.

2. Return Process

  • To start a return, please contact us at support@mypersonlised.com or call us at +1 (530) 854-8573.
  • If your return is accepted, we’ll send you a return shipping label with instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.

3. Damaged or Incorrect Items

  • Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item due to an error on our part, please contact us immediately at support@mypersonlised.com or call us at +1 (530) 854-8573.
  • We will work with you to resolve the issue promptly, which may include a replacement, a full refund, or store credit.

4. Exchanges

  • We only exchange products that are damaged, incorrect due to an error on our part, the wrong size, or defective.
  • If you need to exchange an item, please contact us at support@mypersonlised.com or call us at +1 (530) 854-8573.

5. Restocking Fee

  • We do not charge a restocking fee on returns.

6. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, you’ll be automatically refunded on your original payment method.
  • Please allow some time for your bank or credit card company to process and post the refund.

7. Discounts and Promotions

  • Discounts and promotions must be applied at the time of purchase.
  • We cannot offer refunds for discounts that were not used during checkout.

8. Contact Us

If you have any further questions or concerns, please do not hesitate to contact our customer service team at support@mypersonlised.com or call us at +1 (530) 854-8573.

Thank you for choosing Funny Cult Official!